Store Policy

Customer Care:

We take great care when putting our products together. Our product development team are not only passionate about what they do, but also with ensuring you have the best possible customer service experience. 

Should you have any questions or feedback, please do not hesitate to get in touch; hello@thewondercompany.co.uk or call us on 0113 257 5750. 

Returns and Refunds:

  • If you’d like to return any product purchased on The Wonder Company store, the return period is 14 days from the date of delivery. We will only accept unopened and unused products for return.

  • No returns will be accepted without the customer having obtained a return authorisation. Prior to returning your product, please contact hello@thewondercompany.co.uk with a Subject line of “Online Store Product Return”.

  • All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted. 

  • All products must be returned in their original packaging with original receipt and an explanation of the reason for the return. 

  • Refunds will be denied for any product returned not conforming to the above mentioned conditions.

  • We will refund 100% of the purchase price for returns that meet the above conditions.

  • For returns after the 14 day period, we will refund the purchase price of the product(s) minus a 15% re-stocking fee (of the total product(s) purchase price) up to 90 days from the date of purchase.  

  • Returns are not accepted after 90 days from the day of purchase.

  • The Wonder Company will not pay for return shipping – customers are responsible for the cost of returning the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to The Wonder Company.  

  • For returns that meet the above criteria, you can expect a refund within 14 days of the date that we receive the product(s) from you.

  • If you have any questions about our Refund and Return Policy, please contact us at hello@thewondercompany.co.uk

 

Payment Methods:

  • We accept Credit Cards (Master Card and Visa) for payment of orders.

  • We also accept Offline Payments - call us on 0113 2575750 to make payment over the phone.   

  • We do not accept PayPal, Amazon Payment, Bitcoin, cheque, money order or COD payments.  

  • Before shipment, credit cards must clear authorisation and will be charged at the time of order.